AXIO7 help
Support & Contact
Need help with billing, digital access, a research request, or your account? Email heguantao565@gmail.com. Please allow up to two business days for an initial response.
Research access
Send the page, your membership level, and a brief description of the research workflow you expected to open.
Data or model issue
Send the symbol, request, displayed audit ID, observation cutoff, and exact readiness message. Never send API keys or other credentials.
Billing & subscriptions
Open the billing page to access Paddle's customer portal, where available, for invoices, payment details, renewal status, and cancellation of future renewals.
Refund requests
Review the Refund Policy, then send your account email, charge date, and transaction or receipt ID. Never send full card details or passwords.
Research boundary
Support covers access, research-workflow errors, source and audit questions, accounts, and billing. AXIO7 provides impersonal quantitative market research, not investment advice, personalized recommendations, or order-execution support.
Account deletion
Request deletion in the app at /account/delete. We will confirm the request and process deletion or anonymization where possible.