Refund Policy

Scope

This policy covers paid AXIO7 digital-software subscriptions. Access is delivered to the purchasing AXIO7 account after payment verification. Starter, Pro, and Advanced are paid subscriptions with no free trial. No physical goods are shipped.

Cancellation is different from a refund

You may cancel from the billing page or the Paddle subscription-management link on your receipt. Cancellation prevents future renewal and normally leaves access active through the current paid period. It does not automatically refund the current period.

Refund requests

You may request review of a refund within 14 days of the relevant initial charge or renewal. A request is not an automatic guarantee of a refund except where applicable law provides one. AXIO7 and the payment provider or merchant of record may consider account access, service use, the reason for the request, prior refunds, and evidence of abuse or fraud. Mandatory consumer cancellation and refund rights remain unaffected.

Billing errors and service problems

Contact support promptly for a duplicate charge, an amount that differs from checkout, suspected unauthorized use, or a material failure that prevents paid access. Include the account email, charge date, amount, receipt or transaction ID, and a brief description. Do not send a full card number or bank credentials.

How to request a refund

1. Email gh2722@columbia.edu from the purchasing account or use the support route shown on your receipt.
2. Provide the purchase email, charge date, amount, transaction ID, and reason for the request.
3. If your receipt identifies a merchant of record, you may also submit the request through that provider's buyer-support or subscription-management page.

Approved refunds

When Paddle is the merchant of record, Paddle issues an approved refund to the original payment method. Processing time depends on Paddle, the payment method, and the customer's bank. Refunded access may end when the refund is approved. Partial or prorated refunds are not normally offered for unused time unless required by law or expressly approved.

Contact

For billing or refund help, email gh2722@columbia.edu or visit Support.